Our NDIS Services
We know that your disability doesn’t define you. You’re a unique person with your own interests, relationships and aspirations. Our job is to provide the support you need to develop your skills, explore your interests, and live as independently as possible.
Focused Health Care is a registered National Disability Insurance Scheme (NDIS) provider, meaning we meet government safety and quality standards for providing services to people with a disability. We’re based in Brisbane and Townsville but we provide services to clients across Queensland.
You can access our services as a private client or by using your NDIS funding. This page explains how to become an NDIS participant and explains the services we provide.
Services Focused Health Care Offer
Learn more about how our Plan Management Team work with you
Our Plan Management Team helps you get the most out of your NDIS funding. You can include ‘plan management’ or ‘improved life choices’ service in your plan at no extra charge.
NDIS participants who use a plan manager to manage their NDIS plan can choose to use both NDIS registered providers and non-registered providers for their supports and services.
Plan management is a partnership approach to your NDIS plan. You and your plan manager play different roles to ensure you gain the most benefits (and the least hassle) from your NDIS funding.
Your Focused Health Care plan manager will take care of the financial side of your NDIS plan such as:
- Claiming from the NDIA
- Paying providers
- Processing your expenses
- Providing you with a monthly statement.
You retain choice and control over your NDIS plan. That means:
- Choice over the services you purchase, who provides them and how much you pay for them
- Control over when and how those services are delivered.
Understand how we implement your plan & connect you with the community
Focused Health Care’s support coordination service helps you to understand and implement your plan, linking you to community, mainstream and government services.
Your support coordinator helps you to build the skills needed to manage your plan. We help you increase your ability to exercise choice and control, coordinate your supports and participate in your local community.
Learn about the Core Support Services we assist you with
Focused Health Care’s core support services are designed to support you in the areas of daily living that matter most to you.
There are four core support service subcategories:
Daily Tasks – We assist you in daily tasks and duties, like household work, that allow you to live as autonomously and independently as possible.
Transport – Providing you with travel and transport for educational, work, or recreation so you can get to the places that matter most.
Consumables – Assisting you as needed with the purchase of everyday items including interpreting or translating products and assisting you in meeting your nutritional needs.
Assistance with Social and Community Participation – Supporting you to participate in the social or recreational activities that you are or want to be involved in, including assistance with camps, vacation care or course/membership feeds.
Ongoing Support Services
Find out about the ongoing support we provide to suit your living needs
Focused Health Care offer ongoing support services and assistance to be there to aid in your independent living every single day.
Ongoing Support Services we offer:
Assistance with personal activities
Assistance with transitions or adapting to new circumstances
- Assistance with transport
- Domestic assistance
- Behaviour support
- Home care
- Community nursing care
- Help with daily tasks
- Shared living
- Group/centre activities
- Home modification
- Household tasks
- Innovative community participation
- Therapeutic support.
- Plan Management
- Support Coordination
- Therapeutic Supports
When you choose a provider, you’ll enter into a service agreement with them. This is a written agreement that outlines what you’ll receive and at what price. It’ll also outline the process for ending the agreement if your needs or preferences change.
EASY STEPS TO ACCESSING YOUR NDIS
You will need to make an Access Request by calling 1800 800 110. You can make the call yourself or we can call on your behalf.
The National Disabilities Insurance Agency (NDIA), the organisation that runs the NDIS, will decide if you’re eligible for NDIS support by asking you for information such as:
- Your name and age
- Your address (you need to live in Australia to use the NDIS)
- Whether you are an Australian citizen or hold a Permanent or Protected Special
- Category Visa
- The nature of your disability and its impact on your daily life
- Medical information, such as reports from your doctors or allied health professionals
- Your permission for them to talk to other professionals and agencies involved in your care.
The NDIA will write to you with their access decision. If they’ve told you you’re not eligible for the NDIS, we can help you work out what to do instead. And if you’ve received the good news that you are eligible for the NDIS, then it’s time for your planning meeting.
You’ll meet with an NDIS representative who’ll ask you questions about your daily life to help them work out the types of support and the amount of funding you’ll receive.
Prepare for this meeting by:
- Filling out NDIS Booklet Two – Planning, writing down information about what’s going well and what you need help with in a usual week
- Writing down any questions you’d like to ask
- Inviting a support person to attend the meeting with you (that could be a relative, friend or carer)
- Gathering other information or medical reports that would help the NDIS to understand your circumstances and what it’s like to live with your disability.
The NDIS representative will ask about things like:
- Your goals
- Your safety
- The support you’re already receiving, either within your family or from other agencies
- How you manage everyday activities
- The support you need to use your NDIS plan.
You should bring a few things along to the meeting including:
- Your participant booklet
- Any letters from the NDIA
- Your bank account details (if you are considering self-managing all or a portion of your NDIS funding)
- Your myGov login and password details.
This is the bit you’ve been waiting for! It’s time to put your plan into action so you can benefit from it. An NDIS Local Area Coordinator (LAC) will usually contact you at this point. The first step is choosing your provider.
DO YOU NEED DISABILITY SUPPORT NOW?
The NDIS funding process takes a bit of time and we understand that you may need help right away.
You can use Focused Health Care’s services as a private client while you wait to hear about your NDIS funding (or instead of NDIS funding if you weren’t eligible).
The National Disability Insurance Scheme (NDIS) funds support and services for Australians under 65 who are living with a permanent or significant disability.
The NDIS is designed to give you as much choice as possible over the services you receive. You can use the NDIS if you’re an Australian under 65 living with intellectual, physical, cognitive, sensory or psychosocial disabilities. You can also use the NDIS to get early intervention services for children with a disability.
Yes, you can. The NDIS aims to give you choice and control over the services you receive. If you’re not happy with your current provider, or if you need a different sort of service, you can choose to end your current service agreement and enter into a new one with another service provider.
If you want to change a service provider then:
- Check the termination times in your service agreement
- Make a written request to your current provider to end the agreement (you don’t have to explain why you want to change unless you wish to)
- Ask them for a written reply
- If the NDIA manages your funds, check to see that your booking has been cancelled so that your new provider is able to make bookings for you.
You can check whether you may be eligible for the NDIS here.
You must be:
- Under 65
- Living in Australia
- An Australian citizen or holder of a Permanent or Protected Special Category
- Living with a significant and permanent disability that affects your life.
The NDIS funds many supports and services to help you pursue your goals, increase your independence, participate in your community, or gain education and employment.
NDIS supports and services must:
- Be related to your disability
- Represent value for money
- Be likely to help you
- Take into account other support you’re receiving, such as through your family or other government services.
You can’t use NDIS funding for daily costs of living that everyone faces, such as buying groceries.
You can read more about what the NDIS does and doesn’t fund here.
The NDIS is funded by the Australian government and by the states and territories. In effect, we all pay for the NDIS through our taxes. It’s an insurance scheme that any one of us might need at some point.
You don’t pay to use NDIS services. If you’re eligible for them, you’re given a certain amount of funding to spend to get the support you need.
We can. At Focused Healthcare, we understand how confusing the NDIS process can be. Give us a call on 1300 201 351 or 0499 487 728 and we’ll talk you through it.
The NDIS website also provides useful information to people seeking to use the NDIS.
A service agreement is a contract between you and your service provider(s). It should be a straightforward agreement that explains what services you’ll receive, how much you’ll pay for them, and how you can end the agreement if you choose to. It’s helpful to agree these things in writing so that you and your service provider both have the same understanding of your relationship.
You can read more about service agreements here.
It can be distressing to learn that you’re not eligible for NDIS support. The NDIS Local Area Coordinator can help you access other services. In many cases, you receive these services from the same organisations who provide NDIS services. The difference is in how the services are funded as, without NDIS support, you will usually have to pay privately.
The NDIS participant portal is called MyPlace. It’s part of their website where you can login to:
- See you plan details
- Check your personal details are correct
- Read messages from the NDIS
- Manage your NDIS money
- Manage your service bookings
- Upload documents
- Find a service provider
- Share your plan, or certain bits of it, with your service providers.
Here at Focused Health Care, we provide many services that support you to live more safely, more independently and with greater fulfilment.
We provide plan management, support coordination, call support, and a number of ongoing support services.